Current estimated ship times can be seen on our checkout page. Standard and expedited shipping is available on most orders. During times of high order volume or with specific shipments, shipping times may be slightly longer.

Shipping times do vary and are not guaranteed.

Orders are picked up by the shipping provider the same or the next business day after a label is created. Shipping providers may delay scanning packages and tracking may take up to two to three business days to begin showing progress.

For 2-day shipping, if your order is noted as shipped on Monday before the late afternoon cutoff time, it should be delivered Wednesday or Thursday. There are also shipping cutoff times that do impact shipments. For example, if your package was shipped late in the day on Monday after the cutoff time your package would not be marked as received by UPS until the next day and it would likely be delivered Thursday or Friday. Please also note that we do not ship items on Saturday or Sunday and cutoff times for Friday may delay the start of two-day shipping until the next Monday.

Holiday shipping volumes may impact ship times after processing. Please note, Hawaii, Alaska, APO, and other outlying US territories can expect extended ship times. Please allow up to 5 weeks for Media Mail delivery.

You will find our return policy here

If you are not already logged in to your account, click on login at the top right. You will then see “Addresses” in your dashboard.

Log in to your account and click on orders. There you will find your tracking number.

You may reach our customer support by sending an email to cs@my-kangentools.com

It is up to the customer to ensure that the shipping address is correct when an order is placed. Any inconsistencies with the correct mailing address will result in delayed and mis-routed shipments. Unfortunately, once a package has shipped and is on its way, My Kangen Tools is unable to reroute packages. If a shipping address change is requested for an order that has not shipped, a cancellation can be processed and a refund will be issued for the physical items plus the cost of shipping.  Should the address be incorrectly entered at the time of checkout, it is the responsibility of the customer to locate and coordinate retrieval of the package.

Currently, we are only set up for North America. (USA, Canada, and Mexico) but will be expanding to many more countries early in 2023.

While most orders will arrive in one package, depending on the size of your order you may receive multiple packages.